Frequently asked questions

After you have made a purchase on a plan available online, a Kollamedia, Team Member will welcome you onboard, within 24 hours of your Social Media Marketing/Management plan's purchase to further discuss the details of your plan and to collect more information from you like assets, images, etc. in order to assess your individual needs and help our marketing team set up your Custom Management Plan.

Please note: Only Social Media Marketing/Management plans are available for purchase online. For Data Analytics Plans or any other custom Media Marketing/Management plan you must contact us to discuss with our Digital Marketing Specialists about you company’s individual needs.

The Process
After signing up, we connect all of your supported marketing and eCommerce channels and we prepare your data for analysis.

Platforms we support include Google Ads, Facebook, Shopify, etc. We will design data dashboards and tracking systems to help you make decisions based on your data.
We will create and maintain dashboards so that you have access to accurate data to aid you in making data-informed decisions and take actions that drive business growth.
Dashboards are an information management tool that tracks, analyzes, and displays Metrics and Key Performance Indicators (KPIs). In-Depth business analytics, data mining, data visualization, and data tools to help your organization make better data-driven decisions.

To ensure the best results for the best analysis, your participation may be needed.

As soon as we have all the information needed about your business and we have verified what you want to achieve with social media posting and advertising, we will begin posting on your social profiles within 2 to 4 business days. It all depends up on the complexity of plan you have selected.

 It can take 15 - 30 days and sometimes even longer. It all depends upon how much customization is needed to create your perfect online presence, research time including graphics, images, phrases, info-graphics, videos, and more. A great amount of time can be invested creating and building your Sale Channels.

We connect your Shopify store to sell your products and or services on different online sales channels. Sales Channels represent the different platforms where you sell your products. We connect each Sales Channel to Shopify, so you can keep track of your products, orders, and customers all in one place.
Popular Sale Channels are: Facebook, Amazon, eBay, Walmart, Buy Button, Google listings, Messenger, Instagram, Wholesale channel, Handshake.

Kollamedia can set up an Amazon Store for your business, to exclusively showcase your collection of products and promote your brand.
These stores provide an enhanced brand shopping experience on Amazon on both desktop and mobile platforms.

Amazon Stores promote the shopping experience by:

Capitalizing on internal and external traffic sources
Potential to boost organic ranking on Amazon and increase sales volume
Ability to promote new products to preexisting customers
Opportunity to introduce your brand to new audiences
Giving users a better mobile experience with your brand on Amazon

Amazon Stores give brands the ability to maintain their brand identity on the world’s largest online marketplace. All of those benefits alone are enough reason to invest in Amazon Stores.
But on an even bigger scale, more brands are excited about Stores because this means they no longer have to worry about losing their brand identity in a competitive online marketplace.
Amazon Stores Offer Multi Pages
Multi-page Amazon Stores (up to three levels deep) can be used to exclusively showcase your brand and products. Customize the experience based on what your brand needs.

Here is the step-by-step by process to set up an Amazon Store:

Step 1: We create a professional seller account for you
Step 2: We get you register with Amazon Brand Registry
Step 3: We create your store's homepage with an appropriate template
Step 4: We build your store pages
Step 5: We create and add the content tiles to every page
Step 7: We upload your products

**Note that, you will need to have a registered brand name before you can have an Amazon Store.
The brand name registration process sometimes can take a year.
If you have not started the process, Kollamedia via our partners and providers can help to accelerate your brand name's registration process.

First and foremost we work to get all Amazon approvals.  Amazon's respond and processing times vary from a few hours to a few weeks! Once Amazon approvals have been obtained,  Kollamedia can set up an Amazon Store for your business, within 15 - 30 days.

Obligations as an International Seller

When selling on Amazon's website as an international seller, there are important requirements you must follow to ensure a great experience for customers. Understanding and complying with these requirements is essential for successful international selling and is required for your participation in Amazon's international selling programs.

Customer Service: You must be prepared to respond quickly to customer contacts in the language of the Amazon marketplace website in which you are registered to sell. Note: If you provide phone support, you are required to do so in English and/or in the language of and within the business hours of the time zone of the country represented by the relevant Amazon marketplace website.

When you interact with Amazon Customer Service or Seller Support, you are required to communicate in English or in the language of the applicable Amazon marketplace website in which you are registered to sell.

Right to Sell: You must be permitted to offer, promote and sell the product on that website. The laws of each country are different (and laws may vary within countries). As the seller of your products, it is your responsibility to ensure that you do not present customers with offers for your products unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the product to all potential customers.

Taxes: You are solely responsible for (i) determining whether any taxes apply, (ii) accounting for any taxes due, and (iii) Intrastate reporting to the appropriate tax authority. You are responsible for meeting any GST/VAT obligations that apply, including GST/VAT obligations in the Elected Country, the country to which you deliver your products, and any other applicable countries.

Before you begin using Fulfillment by Amazon (FBA) in an Elected Country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, please carefully consider the following matters with your legal and tax experts (as you deem necessary) and only participate in the FBA service when you comply with all of the following:

Delivery of Inventory
If you choose to send inventory directly to Amazon from outside your Elected Country, you must use an import broker (either one of your own choosing or one designated by Amazon). All inventory sent directly to Amazon from outside the Elected Country must be sent under "Delivery Duty Paid destination" freight terms with all relevant import duties and other taxes paid. Amazon will not be responsible for any import duties, taxes, collect freight or miscellaneous charges associated with importation into the Elected Country.

Surety Bond
If you choose to send inventory directly to Amazon from outside the Elected Country, you will need to obtain an import surety bond.

Importer and Consignee
If you choose to send inventory directly to Amazon from outside the Elected Country, you will list yourself as the importer and consignee, will not mention Amazon as the importer or consignee, and will register as a non-resident importer as necessary. Amazon will not act as importer of consignee of this inventory.

Return Shipping Address
Amazon is currently unable to return FBA inventory to an address outside of the Elected Country. Furthermore, the FBA service does not currently support pick-up options for sellers at our fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in the Elected Country.

Taxes
 By having inventory within the Elected Country, you may be liable for certain taxes in the Elected Country.

We accept PayPal, Most Major Credit Cards, ACH, Wire transfer, Western Union, Amazon Pay, Google Pay.

We want to hear from you. Contact Us

Kollamedia, Digital Marketing-Team ㋛